Front Office Supervisor

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Key Responsibilities:

Guest Experience & Service Excellence

• Greet and welcome guests, ensuring a seamless check-in and check-out experience.
• Address guest inquiries, complaints, and special requests promptly and professionally.
• Ensure VIP and repeat guests receive personalized attention.
• Maintain high levels of guest satisfaction by monitoring and improving service standards.
  
  

Front Office Operations

• Supervise daily front desk operations, ensuring adherence to standard operating procedures (SOPs).
• Oversee reservations, room assignments, and billing procedures.
• Ensure accuracy of guest accounts and financial transactions.
• Coordinate with housekeeping, concierge, and other departments for smooth operations.
  
  

Team Leadership & Training

• Train and mentor front desk agents on customer service, policies, and software usage.
• Schedule shifts and delegate tasks to maintain efficiency.
• Monitor team performance and provide constructive feedback.
• Foster a positive work environment and motivate staff to achieve excellence.
  
  

Administrative & Compliance Duties

• Ensure compliance with UAE hospitality regulations and resort policies.
• Handle emergency situations, including guest concerns and safety procedures.
• Maintain records, reports, and shift handovers for management review.
• Collaborate with the Front Office Manager to improve operational strategies.
  
  

Qualifications

• Bachelor’s degree or diploma in Hospitality Management or a related field.
• 2+ years of experience in a front office role, preferably in a luxury or five-star resort.
• Strong leadership, problem-solving, and organizational skills.
• Proficiency in property management systems (PMS) such as Opera.
• Excellent communication skills in English; additional languages (Arabic, French, Russian, etc.) are a plus.
• Ability to work in a fast-paced, multicultural environment.
• Strong attention to detail and a guest-focused approach.
  
  

Additional Information

• Competitive salary and service charge.
• Accommodation and meals provided.
• Health insurance and visa sponsorship.
• Career growth opportunities in a luxury hospitality brand.
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