Administrator - Information Technology - Inside Burj Al Arab

About Jumeirah & the Hotel

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. Dubai's most iconic hotel and a global icon of Arabian luxury, Jumeirah Burj Al Arab is the flagship hotel of Jumeirah’s portfolio of exceptional properties, representing a timeless pinnacle of luxury.One of the world’s most photographed superstructures, the elegant sail-shaped hotel redefines the meaning of luxury hospitality both in Dubai and around the world. Dedicated to creating memorable moments, Burj Al Arab Jumeirah is home to some of Dubai’s most exquisite dining experiences, from the MICHELIN starred and Gault&Millau’s three toque Al Muntaha to the ultimate lifestyle destination, SAL.  

About the Job:

An opportunity has arisen for an Administrator to join the Information Technology team in Inside Burj Al Arab. The main duties and responsibilities of this role:

• Manage incidents and service requests through various communication channels. Providing support to back of house and front of house colleagues.
• Capture and maintain accurate case details for each process to enable greater shared knowledge and reporting.
• Develop solutions or workarounds using problem solving techniques to restore services as quickly as possible.
• Identify and promptly allocate unresolved cases as appropriate to ensure progression, advise users of actions taken.
• Adhere to IT Standards, deploying PCs and Laptops, POS Machines on the Jumeirah Network proactively resolve any faults that may be observed during this process.
• User Management (creation, resetting passwords and account deactivation) for all business applications following pre-defined standards.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Certified in Microsoft Certified Desktop Technician (MCDST)
• Advanced written and spoken English communication skills.
• Bachelor’s degree or equivalent with a specialization in IT / ITIL or CobIT Certification (Desired).

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.