CRM & Billing Technical Lead - Microsoft Dynamics

Job Summary:

We are seeking a CRM & Billing Technical Lead with expertise in Microsoft Dynamics 365 to drive the design, development, and implementation of enterprise CRM and billing solutions. This role requires strong leadership, hands-on technical skills, and the ability to guide teams in delivering scalable, high-performance solutions.

Key Responsibilities:

- Lead the design, architecture, and implementation of Microsoft Dynamics 365 CRM and Billing solutions.

- Oversee end-to-end integrations with ERP, payment gateways, customer portals, and other enterprise systems.

- Provide technical leadership to development teams, ensuring best practices in coding, architecture, and performance optimization.

- Manage customizations, configurations, workflows, and plugins within Dynamics 365.

- Collaborate with business stakeholders to gather requirements, design solutions, and define roadmaps.

- Ensure high availability, scalability, and security of CRM & Billing systems.

- Troubleshoot performance issues and oversee system upgrades and patches.

- Work with DevOps teams for CI/CD pipeline automation and deployment management.

- Ensure compliance with regulatory, security, and data protection standards.

Qualifications & Skills:

- Bachelor's or Master's in Computer Science, Information Technology, or related field.

- 8+ years of experience in Microsoft Dynamics 365 CRM & Billing solutions.

- Strong hands-on experience with C#, .NET, JavaScript, SQL Server, and Azure.

- Knowledge of billing models, invoicing processes, and subscription management.

- Experience with RESTful APIs, SOAP, and integration patterns.

- Familiarity with Agile methodologies (Scrum, SAFe) and DevOps practices.

- Strong problem-solving and leadership skills.