Responsibilities

Carrier compliance to include track & trace check calls
Ensure route guide compliance by holding carriers accountable to haul their allotted award
Proactive shipment tracking and customer alerts for known anticipated service gaps
Timely issue resolution
Flexible work schedule to ensure coverage
Ability to manage loads via a TMS software solution
Deliver 95% OTD as measured to the delivery appointment
Select optimal mode of transportation to deliver the right service solution at the lowest landed cost
Support of daily work flow including load coverage and customer issue resolution
Timely support and oversight of load management
Strong working knowledge of customer’s supply chain, requirements, and new initiatives (Favorable service perception via customers perspective)

Qualifications

Fluent in English
Bachelor’s degree in Business/Control/Operations
Ability to effectively communicate with OTR drivers and dispatchers in a constructive manner
Strong passion for customer service and logistics excellence
Ability to learn and update transportation management system
Ability to effectively interact and build a favorable business relationship with all carriers and customers
Proactive shipment tracking and customer alerts for known anticipated service gaps
Ability to operate and flourish in a fast paced environment
Strong team player and committed to teamwork in all situations
Willingness to embrace change and all other assigned duties for the greater good of the team
Strong computer and typing skills required
Proven ability to lead, coach, motivate, and support others
Commitment to excellence in customer service and logistics excellence
Knowledge of transportation industry and standard tools / goals
Demonstrate ability to organize and analyze data
Proficiency in making decisions to achieve customer goals
Proficient use of Microsoft Office Suite
Bachelor’s degree in Business preferred with 2-3 years business/control/operations experience
Outstanding organizational and follow-up skills — Sensitivity with confidential information
Excellent written and verbal communication skills
Requires creative thinking and problem-solving skills

ملخص الوظيفة

Logistics Distribution & Transportation Associate Analyst