Patient Access Representative-Desk Operation Services

JOB DESCRIPTION

Responsible for timely and accurate data entry of patients’ information, scheduling and registration activities, and financial details. Verify financial eligibility, and takes necessary activities to insure financial coverage arranged for all patients’ appointments/Admissions. Communicates with patients, families and staff with high standards of customer services.

RESPONSIBILITIES

• Maintains a professional attitude and appearance all time
• Demonstrates strong customer service skills to interact positively with external and internal customers.
• Performs scheduling/registration/admission activities. Gathers demographic, insurance, and other information from patients and accurately enters into HIS.
• Verifies financial eligibility and insures completion of supported documents/approvals upon scheduling/registration activities completion.
• Performs billing, reconciliation and cashier activities.
• Ability to multitask in a fast-paced environment.
• Develops and meets personal/team qualitative and quantitative targets
• Participates in departmental meetings and activities.
• Accepts working different shift duties according to the necessity of the operational hours, including morning and night shifts. Also during weekends and holidays.
• Participates in cross-functional teams and committees as appropriate.
• Facilitates and involves with ongoing training
• Performs any other tasks according to the job requirements.
• Liaises with other staff/departments and handles communication.
  
  
  

Accountabilities

• Punctuality: attends assigned work are according to work schedule, commits to be consistently present in the work place during working hours.
• Ability to multitask and maintain strong attention to detail
• Customer service: maintains a positive attitude and high standards of customer service.
• Accuracy: accurate information collection and validation, and data entry.
  
  
  

QUALIFICATIONS

Experience :-

Required:

• 0-2 year of relevant experience
  
  
  

Desired:

• Experience in large healthcare facility
  
  
  

Educational Qualification: Required:

• Diploma in relevant field
  
  
  

Desired:

• Bachelor's degree or equivalent in any relevant field
  
  
  

ABOUT US

At SSMC, we firmly believe that the human touch is a fundamental part of care. We understand that health care is both an art and a science, running deeper than simply diagnosing and treating those who rely on us. Our SSMC Model of Care puts our patients at the forefront of our purpose and at the heart of everything we do, ensuring that the needs of our patients come first. Every one of our patients receives individualized attention from a multidisciplinary team of experts who collaborate closely to deliver trusted and compassionate care. From the very first point of contact with SSMC, to the moment patients are back home, we ensure speciality-specific care at every stage and in every interaction. As one of the largest tertiary hospitals in the UAE, SSMC provides access to specialist medical treatments and advanced diagnostics, with a commitment to becoming a Destination Medical Center in the UAE and wider region.

ABOUT THE TEAM

About Sheikh Shakhbout Medical City (SSMC)

SSMC is the largest tertiary hospital in the UAE and serves to elevate the provision of health care services in the nation under the mandate of the Abu Dhabi Economic Vision 2030.

Supported by the latest diagnostic and treatment modalities available, SSMC offers care in 44 specialties. A team of locally and internationally trained medical, clinical and admin professionals work seamlessly together, which promotes comprehensive interdisciplinary learning, allowing SSMC to become a leading hub for integrated patient-centric medical services in the region.

As the region’s leading tertiary facility, SSMC has 742 patient beds, 18 operating theatres, and includes a hybrid operating room, 26-bed neonatal intensive care unit, and the UAE’s largest pathology lab.