Door Man (Egyptian Only)

Department: Rooms Division, Front Office & Guest Services

Location: Egypt - Safaga

Description

The incumbent in this position is responsible for providing a friendly and caring welcome to all
guests at the hotel entrance, according to our service standards in order to ensure the guest
satisfaction.

Key Responsibilities

• Welcome the guests upon their arrival in a friendly and caring manner according to the Kempinski standards and opens hotel door for all incoming guests.


• Open the car door for all guests coming out of a taxi or car, provide assistance with their
  Luggage and bring it to the hotel in an efficient and timely manner to ensure the guest's
  satisfaction.


• Handle guest requests in a polite and efficient manner, such as calling a taxi or giving
  directions, and refer requests to relevant staff if needed to ensure customer satisfaction.


• Keep abreast of hotel products and services, as well as tourist and business traveling
  information that may be of interest to our guests.


• Control the traffic, ensuring that there are no vehicles blocking the hotel entrance.


• Hoist and lower the flags according to the hotel procedures.


• Maintain the cleanliness and tidiness of the hotel's main entrance area, and take corrective actions if
  needed.


• Any other duties which may be assigned to them from time to time as directed by their
  Supervisor or Manager.

Skills, Knowledge and Expertise

• Minimum of 1 to 2 years of experience in a similar position.


• Preferably in an international, luxury five-star hotel.


• English - excellent communication skills.

Benefits

Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments, and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine, and unrivalled facilities, complemented by impeccable service.

For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.

In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.