Client Relation & Back Office

Key Responsibilities:

Client Relations:

· Build and maintain strong relationships with SMB clients to ensure customer satisfaction and loyalty.

· Serve as a point of contact for client inquiries, concerns, and service requests.

· Coordinate with sales and technical teams to resolve client issues efficiently.

· Follow up on leads generated by the sales team to ensure smooth onboarding and service delivery.

· Educate clients on telecom products, solutions, and promotional offers tailored to SMBs.

· Conduct regular client check-ins and feedback sessions.

Back Office Operations:

· Manage and update customer databases, ensuring all records are accurate and up to date.

· Prepare and process documentation for new connections, renewals, and service modifications.

· Monitor and track service requests, escalations, and resolution timelines.

· Generate daily/weekly/monthly reports on client status, sales support, and service quality metrics.

· Coordinate internally with logistics, billing, and technical support for seamless service delivery.

· Assist in preparing client proposals, quotations, and contract paperwork.

Required Skills & Qualifications:

· Bachelor's degree in Business Administration, Communications, or a related field.

· 1-3 years of experience in client servicing or back office support, preferably in telecom or tech.

· Strong communication and interpersonal skills.

· Proficiency in MS Office and CRM tools.

· Ability to multitask, prioritize, and manage time effectively.

· Detail-oriented with strong organizational skills.