Job Description

We're looking for a front office agent intern for internship.

Welcome guests upon arrival, facilitate efficient check-in processes, provide room keys, and ensure accurate and timely check-out procedures.
Address guest inquiries, concerns, and requests promptly and professionally, offering information about hotel services, local attractions, and amenities.
Handle and resolve guest issues, complaints, or challenges, finding effective and timely solutions to enhance overall satisfaction.
Serve as a communication hub between guests and various hotel departments, ensuring smooth coordination of services and maintaining accurate records of guest interactions.

Qualifications

Educational background and/or experience in hospitality.
Strong hosting expertise combined with an unwavering commitment to quality and service excellence
A naturally open and communicative personality.
A team-oriented mindset, combined with the willingness to provide support across various departments

ملخص الوظيفة

Front Office Agent - Intern