Star Assistant

Job Summary

The Star Assistant is the central contact person for all incoming visitors and the first impression. After the initial reception, the Star Assistant has to coordinate and assign the visitors/ customers to the respective consultant. Together, with the rest of the retail team, the Star Assistant contributes to a superior customer experience and improves the customer satisfaction.

Duties & Responsibilities:

• Welcoming and assignment of the visitor/ customer
• Prior information about incoming customers with an appointment.
• Reception of all entering visitors/customers
• Creation of transparency in the optional planning and assurance of a smooth workflow.
• Reprioritization of the deployment of the consultants in bottleneck situations.
• Guidance of the visitor/customer to the respective consultant who is being presented by him.
• Handover of necessary information about the visitor/customer to the consultant.
• Assurance of a pleasant stay (before and after the counseling by a consultant as well as for all accompanying persons).
• Functioning as a link between the departments.
• Permanent monitoring of the welcome area and the showroom and immediate reception of incoming visitors/customers.

Qualifications:

• Bachelor’s degree of any discipline.
• Previous work experience as a Receptionist, Front Office Representative or similar role
• Professional attitude and appearance.
• Customer service skills.
• Good in English.