Relationship Associate Officer
- Emirates NBD
- United Arab Emirates
- Full-time
وصف الوظيفة
Job Description
What You'll Do
- Provide exceptional customer service experience by answering inbound calls promptly and professionally.
- Respond to various customer inquiries regarding our banking products and services.
- Efficiently resolve customer complaints and issues, escalating complex cases as needed.
- Accurately record customer information and interactions in our system.
- Identify opportunities to improve customer experience and streamline processes.
- Adhere to established procedures and comply with information security and data privacy policies.
- Any Diploma or bachelor’s degree.
- Excellent English communication skills (written and verbal).
- Ability to work on rotational shifts and weekends.
- Strong problem-solving and interpersonal skills.
- Available to join immediately.
- A proactive and customer-centric approach.
- Previous experience in a customer service role, preferably within the banking industry.
- Competitive salary
- Incentives based on the KPIs achieved
- Health insurance
- Career development opportunities
- ENBD Employees' staff benefits
