Respond to Customer Inquiries via chat, email, and calls in a timely and efficient manner during the night shift.
Troubleshoot technical and financial issues and provide clear guidance or escalate when needed.
Monitor system alerts and report any technical issues to the appropriate teams.
Maintain accurate records of customer interactions and transactions using our CRM system.
Ensure a high level of customer satisfaction through effective communication and problem-solving.
Follow up with users to ensure their issues are fully resolved.
Collaborate with cross-functional teams to improve support processes and customer experience.

Previous experience in customer support, preferably in a fintech or tech-driven environment
Comfortable working night shifts and weekends if needed
Ability to work under pressure and manage time effectively
Tech-savvy with the ability to quickly learn new tools and systems
Familiarity with CRM platforms and support ticketing systems is a plus

ملخص الوظيفة

Customer Support Specialist