وصف الوظيفة
The sales agent is responsible for selling tickets/subscriptions, welcoming, and advising customers and accompanying them during the purchasing process. Prospecting for customers, managing customer movements in front of the sales office. Providing after-sales service to customers.
Responsibilities/Duties
Profil de candidat recherché :
- Welcoming customers in a professional manner.
- Check the proper functioning of the equipment (Tickets office machine / subscriptions devices).
- Assists and directs customers to their destinations correctly.
- Check the stock of tickets/subscriptions cards
- Deliver and receive the cash after checking it at the beginning and end of each shift.
- Ensures that tickets/subscriptions are sold correctly to avoid errors.
- Issue and renew subscriptions of all kinds.
- Ensuring that money is counted and sorted in his or her custody when issuing tickets.
- Checking cash receipts in the presence of the office manager.
- Complete all required cash documents.
- Communicate professionally any instructions to colleagues on subsequent shifts.
- Check the stock of tickets, change & cards before receiving it.
- Report any deficiencies or emergency problems to the office manager, station manager or area manager, with due regard to the administrative hierarchy.
- Adhere to the dress code policy of the company.
- Perform any other duties assigned by the sales leader & zone manager.
Qualifications
ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE
- B.Sc./M.Sc. Degree in any relevant discipline.
Knowledge
- Good communication skills, both written and oral.
- Attention to detail and proactivity.
- Ability to remain calm, speak softly and express themselves clearly and effectively, especially in difficult situations.
- System oriented.
- Customer-oriented, able to anticipate, understand, react to situations, and satisfy customer needs.
- Flexible approach to working hours and ability to work in a team.
- Proactivity in identifying and solving problems.
- Skills in research, collection, and assimilation of information.
- Be well informed about all activities that have an impact on passengers.
- Develop a cooperative relationship with internal and external contact persons.
- Demonstrates rigor in the execution and application of instructions and procedures. strictly adhere to rules of conduct and procedures.
Experience
- 1 to 3 years’ experience in a customer service environment.
Compétences
- Professional
- Committed
- Good communication skills