Operations Director - Residential Agency

Contract type 1

Permanent

Full time / part time 1

Full time

Department 1

Residential Agency

Location 1

Dubai, UAE

Role / Team Overview 1

About Savills

Savills is a leading FTSE 250 international property consultancy, providing services across all property sectors.

It has an extensive network of offices and associates throughout the UK, mainland Europe, the Middle East, the Americas, Asia Pacific and Africa. Listed on the London Stock Exchange and employing over 39,000 staff worldwide in more than 600 offices.

As we expand our residential agency presence across the UAE, this role will be pivotal to ensure smooth operational efficiency to facilitate rapid growth. We are seeking an experienced and visionary Operations Director to oversee and enhance our operational functions, ensuring efficiency, compliance, and optimal team performance.

The Role

This role will provide vital support to the Head of Residential Agency as he expands our presence across all UAE markets with regards Residential Brokerage (Sales & Leasing), Exclusive Project Sales, Offplan Sales and International Sales. The role requires management and coordination of all operational teams and the systems that support them, to ensure maximum value through optimal utilisation.

The Savills residential business in the Middle East has ambitious plans to build scale and momentum during 2024 and beyond. Your involvement will be a vital part of how we will win market share and deliver an excellent client experience. Setting the strategic direction, working at a fast pace, ensuring high internal and external customer satisfaction, and delivering tangible results in terms of recruitment & onboarding, lead generation & management, administrative efficiency are the core success metrics for this role.

Key Responsibilities

• Team Leadership:
• Lead, mentor and motivate teams in Administration, HR, Marketing, Compliance, and General Office Management o achieve high levels of performance
• Foster a collaborative and high-performance culture, ensuring teams are motivated and aligned with organizational goals.
• Operational Excellence:
• Develop and implement efficient operational processes to streamline workflows across departments.
• Continuously assess and improve operational efficiency, identifying areas for optimization and innovation.
• Implement initiatives that ensure the customer experience is optimised at every touchpoint
• Compliance Management:
• Ensure the organization complies with relevant laws, regulations, and industry standards.
• Implement and monitor policies and procedures to maintain a high level of compliance.
• HR Management:
• Oversee HR functions, including recruitment, onboarding, performance management, and employee development.
• Foster a positive work environment and lead initiatives to enhance employee engagement.
• Marketing Strategy:
• Collaborate with the marketing team to develop and execute strategic marketing plans, both to elevate brand visibility and drive lead generation
• Ensure marketing investment is accountable and optimised through the effective lead generation, conversion and reporting
• Financial Oversight:
• Collaborate with finance teams to manage budgets and financial planning related to operational functions.
• Monitor financial performance and identify cost-saving opportunities.
• Cross-functional Collaboration:
• Foster effective communication and collaboration among departments to ensure a seamless flow of information and coordinated efforts.
• Develop and enforce administrative policies to ensure compliance with company standards and regulations.
• Stay informed about legal requirements and industry best practices.
  
  

In addition to the tasks described above, you may be required to carry out other duties as may reasonably be required from time to time.

Key relationships:

• Residential Team Heads
• Wider Marketing team
• Savills EMEA & Global colleagues
• Related service providers
  
  

Skills, Knowledge And Experience

• Leadership and Strategic Vision: Proven ability to lead and inspire teams, coupled with a strategic mindset to drive the organization’s long-term success.
• Operational Expertise: Extensive experience in residential agency operations, demonstrating a deep understanding of industry practices.
• Compliance Acumen: Strong knowledge of legal and regulatory requirements in the real estate sector, ensuring the organization operates within guidelines.
• Team Management: Successful track record of managing diverse teams, fostering a positive and collaborative work culture.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• Analytical Thinking: Ability to analyse data and metrics to make informed decisions, optimize processes and problem solve.
• Proactive mindset: Can-do attitude with ability to work effectively and make decisions in a fast-paced environment, both independently and as part of a team, as required.
• Operational Excellence:
• Develop and implement efficient operational processes to streamline workflows across departments.
• Continuously assess and improve operational efficiency, identifying areas for optimization and innovation.
• Implement initiatives that ensure the customer experience is optimised at every touchpoint
• Compliance Management:
• Ensure the organization complies with relevant laws, regulations, and industry standards.
• Implement and monitor policies and procedures to maintain a high level of compliance.
• HR Management:
• Oversee HR functions, including recruitment, onboarding, performance management, and employee development.
• Foster a positive work environment and lead initiatives to enhance employee engagement.
• Marketing Strategy:
• Collaborate with the marketing team to develop and execute strategic marketing plans, both to elevate brand visibility and drive lead generation
• Ensure marketing investment is accountable and optimised through the effective lead generation, conversion and reporting
• Financial Oversight:
• Collaborate with finance teams to manage budgets and financial planning related to operational functions.
• Monitor financial performance and identify cost-saving opportunities.
• Cross-functional Collaboration:
• Foster effective communication and collaboration among departments to ensure a seamless flow of information and coordinated efforts.
• Develop and enforce administrative policies to ensure compliance with company standards and regulations.
• Stay informed about legal requirements and industry best practices.
  
  

In addition to the tasks described above, you may be required to carry out other duties as may reasonably be required from time to time.

Key relationships:

• Residential Team Heads
• Wider Marketing team
• Savills EMEA & Global colleagues
• Related service providers
  
  

Skills, Knowledge And Experience

• Leadership and Strategic Vision: Proven ability to lead and inspire teams, coupled with a strategic mindset to drive the organization’s long-term success.
• Operational Expertise: Extensive experience in residential agency operations, demonstrating a deep understanding of industry practices.
• Compliance Acumen: Strong knowledge of legal and regulatory requirements in the real estate sector, ensuring the organization operates within guidelines.
• Team Management: Successful track record of managing diverse teams, fostering a positive and collaborative work culture.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• Analytical Thinking: Ability to analyse data and metrics to make informed decisions, optimize processes and problem solve.
• Proactive mindset: Can-do attitude with ability to work effectively and make decisions in a fast-paced environment, both independently and as part of a team, as required.