وصف الوظيفة

We are launching a new comprehensive crypto investment platform catering to retail and institutional investors with unique differentiation points and value proposition. The product offering will include a crypto exchange, staking and advanced yield offerings, a lending offering and operating the platform's own coin.

The core of our success is our passion for technologies, innovation and building systems that are state of the art, that allows us to stay on the edge of current market trends.

If you’re looking to be a part of a team who tackle real world problems that can be addressed by technology, then M2 might just be the place for you. If this got you excited, please keep reading!

Responsibilities:

Respond and handle all type of enquires, requests and issues whether general, technical or operational received through M2’s channels and platforms (Emails, Chats or Social Media DMs
Adhere to working hours and breaks
Checks all channels for new contacts and pending tickets
Avoiding tickets to breach and impact SLAs
Escalates pending and new tickets to relevant departments
Own the follow up to resolution
Handle customers with care and respect
Follows leadership directions and goals
Reports VOC (Voice of customer) to CX leadership
Reports any system issues/errors/technical problems on spot
Flags any immediate attention concerns or issues

Qualifications:

Previous experience in Crypto/FinTech Space.
University Graduate.
At least 2 years of experience in similar role/position.
Excellent command of both Arabic and English (additional language skills would be beneficial).
Good Analytical thinking.
Excellent communication and soft skills.
High ability to work under pressure.
Great time management skills.

At M2 we believe in a workplace where talent, dedication, and passion are the only factors that count, regardless of gender, background, age, and other characteristics.

We embrace diversity because we know that it fuels innovation, fosters creativity, and drives success. So, if you're ready to join a team where your potential is truly valued, welcome aboard!

وظائف مشابهة

Al-Futtaim