Support Officer

We are currently seeking a highly organized and detail-oriented individual to join our team as a Support Officer. As a Support Officer, you will be responsible for providing exceptional support to both internal and external stakeholders. This is a crucial role within our organization, as you will be the first point of contact for all inquiries and concerns. This position requires excellent communication skills, the ability to handle multiple tasks simultaneously, and a customer-centric mindset.

Responsibilities

• Responding to customer inquiries and providing accurate and timely information
• Managing and resolving customer complaints and issues
• Collaborating with cross-functional teams to address customer needs
• Assisting customers with product troubleshooting and technical support
• Maintaining accurate and up-to-date customer records in our database
• Providing administrative support, including filing, data entry, and document preparation
• Assisting in the preparation and delivery of training materials and presentations
  
  

Requirements

• Bachelor's degree in a relevant field or equivalent work experience
• Excellent communication and interpersonal skills
• Strong problem-solving skills and ability to think logically
• Proficient in using customer support software and tools
• Ability to work independently and in a team environment
• Strong organizational and time management skills
• Attention to detail and accuracy in all work activities
• Previous experience in a customer support role is preferred