وصف الوظيفة
Job Purpose:
oversee and support the day-to-day operation of computer systems and networks throughout the organization, ensuring reliable performance and data integrity in local area networks (LANs), wide area networks (WANs), and organization intranets.
Duties & Responsibilities:
Strategic Planning
- Implement policies and procedures related to IT department to support the mission and objectives
- Recommend accurate IT resources specs to all employees levels
- Assist in developing and managing the IT infrastructure stack considering areas of synergy across the group
- Support in developing an annual IT budget to support the objectives set out by the IT strategy and consequent
- annual implementation plan
- Set boundaries of data pertaining according to users authority level to identify the required access to system and network
Systems & Networks
- Responsible for the implementation of system requirement sheet whenever a new ERP is required, and lead the
- evaluation, selection of the service provider
- Support the migration to new ERPs where needed
- Recommend suppliers/ service providers when sourcing for new services or updating current ones
- and supervise services.
- Monitor, audit and assess existing IT software to ensure optimal usage
- Handle the maintenance of critical database servers on monthly basis
- Supervise the installation and upgrading of all software, hardware, cabling, terminals, and networking to meet
- users needs.
- Monitor system performance for all internal users and servers on monthly basis
- Handle the maintenance of critical database servers on monthly basis
- Trouble shoot and solve problems related to software and networks
- Manage the organizations network and ecosystem to ensure minimal disturbance to daily operations
IT Hardware
- Manage, control and ensure uniformity of all IT-related hardware assets including laptops, mobiles, accessories,
- servers, etc.
- Evaluate, select, and manage suppliers of hardware to ensure cost efficiency and favorable payment
- terms/warranty
- Oversee the IT helpdesk to ensure SLA is handled within targeted time frames.
- Overlook the installation and upgrading of all software, hardware, cabling, terminals, and networking to meet users needs.
- Design, develop, implement and coordinate systems, policies and procedures for all IT users
- Audit users activities on company IT assets to ensure compliance
Cyber security & risk mitigation
- Cyber security training, testing, and communication
- Ensure security of data, network access and backup systems
- Manage disaster recovery plans, firewalls and back ups to ensure business continuity
- Administer Firewall and overall internal network security, while planning and maintaining highly technical, logical network configuration of routers and switches associated with network traffic.
- Conduct stress tests on IT infrastructure to assess cyber security threats and risks
- Set & Develop plans related to cyber security and ensure the training and testing of IT users
- Research frequently research trends which may affect business continuity and propose mitigation scenarios
Managerial Responsibilities
- Maintain team to highest level of performance by recruiting, selecting, orienting, and training IT employees
- Mentor and coach subordinates to instill company principles with an eye on succession planning, growth opportunities and T&D needs
Requirements:
- Bachelor Degree in Engineering, Computer Science, etc.
- 5-10 years of experience in the IT field of which 5-6 years in similar post.
- MCSE Certificate
- CCNA (Preferred)
- MS SQL knowledge is a plus
- Knowledge of MS Office, with a particular focus on MS Excel
- Network Fundamentals
- Windows Servers 2008 or later versions and clients (MS Windows 8 and later versions)
- Active Directory
- Surveillance systems (DVR Cameras Access Doors)
- MS Services -Networks MCSE (Microsoft Certified System Engineer), Cyber Security.