Door Ambassador

Job Number 24073432

Job Category Rooms & Guest Services Operations

Location W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Purpose Of Role

Is the first touch points of the guest’s physical hotel experience at the hotels main door. Responsible for providing a warm, welcoming and witty experience to all arriving guests as they enter the hotel. Provide a Whatever/Whenever service, by granting Wishes and creating memorable experiences at every encounter.

Key Responsibilities

70% of Time Spent

• Welcomes and escort guests to and from their rooms and assist with luggage delivery. Addresses the guest by name when provided by or obtained from Welcome Desk agent or the luggage tag.
• Arranges transportation such as hotel limousines as well as public transportation.
• Gives direction and makes recommendations within Dubai and the hotel for hotel guests and visitors.
• Introduces the Whatever Whenever concept to the guest.
• Operates the hotels main door.
  
  

30% of Time Spent

• Keeps abreast on hotel’s products and services as well as on tourist and business travelling information that may be of any interest to our guests.
• Maintains cleanliness and tidiness of hotel entrance area, takes corrective actions if needed, such as cleaning the Welcome Ambassador trolleys.
  
  

Compliance

• Full compliance with Marriott policies and procedures.
• Adhere to International Summary Risk Assessment and Control Self-Assessment Audits.
  
  

It is not the intent of this role description to cover all aspects of the position but to highlight the most important areas of responsibility

Profile Required

Education

• n/a
  
  

Experience

• Preferably 1 year of work experience in public contact position.
  
  

Working with others

• W Look: appear confident, well-groomed and dressed in a smart casual manner
• W Personality: warm, welcoming, smiling and pleasant
• Never say no attitude
• Exceed customer expectations
• Communicate with others
• Demonstrate team spirit and cooperation
• Act with professionalism & integrity
• Verbal and listening skills
  
  

Taking responsibility

• Take ownership
• Learn, develop and adapt to change
• Work independently
• Manage Time
• Attend to detail
• Take Initiative
  
  

Delivering results

• Commit to quality
• Follow policies and procedures
• Follow direction
• Multitask
• Be Flexible
  
  

Technical / functional competencies

• Understanding of Marriott policies and procedures
• Basic understanding of international and local labour law
  
  

Other Skills (Language)

• Fluency in English
  
  

Grooming

All talent members must maintain a neat, clean and well-groomed appearance. Specific W standards are to be met. Styling should be in line with W wardrobe

What We Can Offer You

• A highly competitive salary
• Service charge
• Free meals on duty
• Free transportation to and from JVC
• Marriot discounts worldwide on food, beverage and stays for all associates
• Other local benefits
• Free accommodation with pool and fully equipped gym
• Free utility bills including 5G Wi-Fi, gas and water
• Career progression within Marriott properties
• Recognized qualifications and development opportunities
• 30 days’ vacation leave
• Flight Allowance T&C applied
• Relocation support
• Fully covered medical insurance
  
  

Laundry Facility

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.