Quality Assurance Specialist

_ Call Monitoring Listen to recorded or live calls between CSRs and customers to assess adherence to quality standards

_ Evaluate the effectiveness of communication skills problem solving abilities and product knowledge demonstrated by CSRs during

customer interactions

_ Performance Evaluation Conduct detailed assessments of CSR performance based on predefined metrics and criteria

_ Foster a culture of continuous improvement and excellence within the call center team

Requirements_ Proven experience as call center quality coach

_ Bachelor degree graduates

_ 1.3 years experience at the same filed

_ Excellent knowledge of English

BenefitsAttractive salary

social and medical insurance