Customer Experience Consultant

At Maersk we go the extra mile to service our customers in the best possible way. We work hard to build and strengthen relationships with customers, making sure we understand their business drivers, so we can continuously improve co-operation, processes, and outcomes. To the mutual benefit of both the customer and Maersk.

we are looking for a highly motivated Customer Care Agent to join our team in supporting one of the world’s best-known brand in managing its Supply Chain. The role and team offer a great opportunity to learn, develop and challenge yourself.

We offer:

Firstly, we offer you a unique opportunity to join Maersk - an established company within international shipping & logistics, you will be an essential part of the company and get a high degree of personal responsibility.

A career at Maersk means working in a culturally diverse, performance stimulating environment. You’ll be part of a rich heritage and a youthful and exuberant logistics company that aims to be an inspiring and challenging place to work. We believe that a successful career includes a variety of experiences that stretch you, take you out of your comfort zone and offer you an opportunity to grow in ways that also build your business.

Maersk offers a thrilling and attractive career in an ambitious and competitive environment - it is up to you to you use this opportunity for your professional and personal development and to build a career within a stimulating environment with a lot of future international career opportunities across a world class organization.

Key Responsibilities

• Understand customer's requirements and deliver as per customer expectation.
• Develop and maintain effective relationships with customers, key stakeholders.
• Responsible for creating value to customers and provide Maersk integrated solution when there is opportunity.
• Identify and propose customer experience improvements and service deliverables.
• Be ownership to customer experience provision and continuous improvement or innovation.
• Work with sales team to establish and strengthen customer relationships.
• Monitor responsiveness on query resolution with Customers.
• Work with direct manager and peers to pro-actively foresee the potential operational problem & voice out challenges with suggested solutions with pro-actively communication to all stakeholders.
• Support implementations of new clients or innovative programs when needed.
  
  

To be successful in this role, you should have:

• A Bachelor degree or in logistics, business, or a related field.
• Able to handle multi-task.
• Work well independently and in a team environment.
• Patience when handling tough cases.
• Customer service or customer support experience is a plus.
• Good communication in Arabic and English both in written and speaking.
  
  

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].

Customer Service Agent - Ocean