Client Relations Officer - Arabic Speaker

Job overview:

The Client Relations Officer oversees the entirety of the administrative process required to issue or amend trade licenses while answering all related inquiries by professional partners and clients. The role requires monitoring the CRM system and checking information accuracy to ensure processes run smoothly and applications are processed in a timely manner.

Main responsibilities:

• Providing clients and professional partners with license related information in line with organizational timeframes and guidelines
• Issuing quotes and providing license related documentation to clients and professional partners
• Monitoring and updating the CRM system regularly when managing a portfolio of work
• Accurately analyzing the content of all documentation such as passports, application forms and resolutions
• Responding to all partners’ and clients’ emails and queries on a range of scenarios faced by licensees
• Delivering exceptional levels of customer service, ensuring IFZA’s reputation and integrity is maintained
• Fostering long lasting business relationship with clients and professional partners
• Handling complaints and finding optimal solutions to ensure clients’ happiness and retention
• Operating closely with sales, finance, and renewals departments
• Performing other job-related duties as assigned by Management
  
  

Requirements

• Full English & Arabic proficiency is required Additional spoken languages are a plus
• Intermediate computer literacy is required e.g., MS Office
• Excellent customer service skills with the ability to communicate effectively on phone calls, via email, and during sporadic face-to-face interactions
• Strong attention to details
• Industry knowledge relating to licensing, amendments, cancellations, and immigration processes is advantageous but not
  
  

Benefits

• International team (over 50 nationalities)
• 24 annual leave days
• Annual flight home
• Life insurance plan
• Medical insurance plan (with the option to upgrade at your own cost)
• Access to exclusive Fazaa discounts (applicable in participating retail stores, food & beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)
• Invitations to participate in various company functions, staff events, and department team building events
• Opportunities to learn, develop and grow with the organization
• Being part of a motivated team and Moving-Forward-Company-Culture