Director, Account Management

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title And Summary

Director, Account Management

Overview

Account Director would be responsible for:

• Manage MasterCard relationship with key customer accounts (banks)
• Work under the guidance of the Country Manager to achieve business objectives
• Demonstrate MasterCard thought leadership thru business knowledge transfer and sharing global best practices with the assigned accounts
• Developing the accounts strategy, for the assigned accounts, in-line with the country objectives
• Full ownership of the P&L of the assigned accounts.
• Full ownership of the end to end relationship with the assigned accounts
• Responsible for setting sales strategies as it relates to customer accounts that are aligned with geography strategy and achieving sales goals that drive market share, volume and revenue growth
• Leads and manages existing customer relationships, and works to identify opportunities and customer needs
• Partners with customers to deliver customized solutions and comprehensive consulting support
• Responsible for pipeline management at the account level
  
  
  

• Contributes to the achievement of sales and net revenue targets
• Assists with analysis of customer’s business through profitability modeling, financial forecasting and competitive analysis
• Assists in designing strategies, messaging and proposals for customers
• Supports the management key customer relationships at manager levels
• Collaborates with the account team and customers to plan, execute and monitor progress against annual business plans
• Assists in local projects and cross-functional initiatives
• Responsible on the Voice of Customer results
  
  
  

Role

• Primary responsibility for managing the relationship at the assigned accounts and strengthen customer engagement at all levels
• Lead and build business development strategy for each assigned account with full responsibility of the profitability
• Engage with MasterCard cross functional team to design and execute tactical plans to execute the customer strategy and bring relevant business best practices
• Leverage all MasterCard brand, sponsorship properties, products, and technological payment solution to identify new product opportunities and develop bespoke propositions to maximize segment penetration and exceptional customer value
• Grow MasterCard share within the assigned accounts
• Responsible for all administrative and operational issues relate to the assigned accounts
• Uncover business opportunities and work with MasterCard cross functional team to assess new concepts and ideas of new products that support the market strategy
• Work closely with the country manager to recommend and develop market strategy, business planning, expense management, budget, financial monitoring …etc.
  
  
  

All About You

• Comprehensive experience executing and managing sales strategies for medium-large-sized accounts
• Strong relationship management, influencer, self-motivated, and proactive
• Commercially focused, strong solution selling & negotiation skills with sound financial background
• Business developer with solid payments industry experience
• Knowledge of MasterCard's core products, rules, and services is advantage
• Consistently delivered thoughtful market and business analysis for customer accounts
• Comfortable dealing with technology
• Team work player and leveraging colleagues’ skills
• Bachelor's degree required, advanced degree preferred
• Arabic, English knowledge is a must
  
  
  

Corporate Security Responsibility

All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.