Responsibilities:

Enter and update customer service records in our CRM system.
Verify the accuracy of data entries and resolve any discrepancies.
Maintain up-to-date customer information and transaction histories.
Generate reports and summaries from customer data to support service improvement initiatives.
Collaborate with the customer service team to streamline data management processes.

Qualifications:

Proven experience in data entry or a similar role, preferably in customer service.
Proficiency with CRM software and data entry tools.
High attention to detail and accuracy in data management.
Strong organizational and time-management skills.
Excellent communication skills and the ability to work effectively in a remote team environment.
Understanding of customer service principles and practices is a plus.

Data Entry Specialist - Customer Service Records