Telesales Supervisor

Job Purpose

Ensures the service of home delivery customers by achieving planned successful visits, training the team and implementing the home delivery plan according to the set plan.

ABOUT YOUR NEW JOB RESPONSIBILITIES:

• Holds a morning meeting to discuss the performance indicators for the month (daily)
• Performs the verification of the sales targets from the day before the monthly target to date.
• Discusses the visits that survived the planned visits to reach the increase in the percentage of visits required.
• Reviews the performance of his team and works to improve performance at least once a week.
• Sends a weekly report on the performance measurement indicators to his team to the direct manager.
• Follow up and makes sure that all orders are entered into the system and solve any problems related to it.
• Determine the planned uniforms, enter them into the system and modify them every first month according to work requirements.
• Follows up on incoming and outgoing calls from customers while making sure that the average calls are achieved during the day.
• It follows up on the delivery of orders with the supply department and solves the problems of delivery timings with customers.
• Follow-up coordinators within the branches in the Supply Department in case of non-closure (exchanges that have not been closed - orders that have not come out of the branch).
• Evaluates the performance of his delegates by listening to calls with customers.
• It follows up the cessation of the systems of the call center for unknown reasons and corrects them with the management of systems and finds quick solutions.
• Follows up with the private markets team for financially oversold clients and solves the problem with the financial department.
• Follows up (attendance and departure - rest times - delay - etc...) for his team.
• Follows up the system of the call center with the systems department of the company and the external company.
• Follow up on the problems of malfunctions of the Post mix machines and sends them to the direct manager.
• It follows up on Post mix customers' orders and solves their financial problems.
• Follows up on McDonald's sales and orders daily and supplies of products from factories in case the products are not available.

The daily and weekly reports

• Prepares and sends a report showing orders against delivery and sends it to the team to ensure that orders are delivered.
• Shares daily and monthly sales reports in the branch to the direct manager.
• Prepares and sends a report of non-buying customers every 15 days.
• Prepares and sends a report evaluating the overall performance indicators to the Tele-sales delegates for the direct manager.
• Prepares and sends a report of unavailable products daily and orders that have not been uploaded to the system.
• Develop report stating the sales of new products.
• Develop report on hearing team calls and performance during the call.
• Develop sales report of the post mix and sends it to the direct manager.
• Develop detailed report for each delegate on the actual and realized visits to each delegate and discusses them in the weekly meeting.
• Sends reports of financially discontinued customers daily to manage the private markets to solve the problem.
• Sends customers who want new contracts to manage private markets and follow up on the implementation of contracts.
• Sends a total statement of the investigators during the month (outgoing calls - incoming - most requested customers - etc....)

ARE THSES YOUR SECERET INGRIDENTS:

• Education Required: Bachelor's degree in business or equivalent education
• +6 years of work experience in Sales
• FMCG background is a must.
• Leadership skills
• Planning, organizing & time management skills
• High analytical skills
• Excellent communication skills.
• Technical Requirements: - MS Office, MS Excel - Intermediate, MS Word and Power Point