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The Customer Relationship Coordinator plays a crucial role in managing and maintaining positive relationships between the company and its customers. He/she serves as a primary point of contact for customers, providing assistance, resolving issues, and ensuring overall customer satisfaction. This position requires strong communication skills, attention to detail, and the ability to multitask effectively.
- Serve as the main point of contact for customers, addressing inquiries, resolving complaints, and providing exceptional customer service.
- Coordinate and manage customer accounts, ensuring accurate and up-to-date information is maintained in the company's CRM system.
- Collaborate with internal teams, such as housekeeping, marketing, and operations, to ensure seamless customer interactions and to identify opportunities for cross-selling or upselling.
- Proactively reach out to customers to gather feedback, assess satisfaction levels, and identify areas for improvement.
- Assist in the development and implementation of customer retention strategies, including loyalty programs, personalized communication, and customer outreach initiatives.
- Monitor customer interactions and trends to identify potential issues or areas of improvement, and escalate them to the appropriate departments.
- Provide training and support to customer service representatives, ensuring consistent and high-quality customer interactions.
- Drive membership sales by actively promoting and communicating the benefits of membership programs to existing and prospective customers.
Requirements
- Bachelor's degree in business, marketing, or a related field (or equivalent work experience).
- Proven experience in a customer service or customer-facing role, with a track record of providing exceptional service and maintaining strong customer relationships.
- Strong communication and interpersonal skills, with the ability to effectively engage with customers and internal teams.
- Proficiency in using CRM software and other customer management tools.
- Excellent organizational skills and the ability to prioritize tasks in a fast-paced environment.
- Analytical mindset with the ability to gather and interpret customer data to drive decision-making and improve customer experiences.
- Flexibility and adaptability to meet changing customer needs and organizational priorities.
- Problem-solving skills and the ability to handle challenging customer situations with empathy and professionalism.
Benefits
Competitive Salary:
- Competitive salary package commensurate with qualifications and experience
F&B Discount:
- 50% discount at the gym's café "The DOSE" for all food and beverages items produced in house
Full Access to SEVEN's Gym & Classes:
- Full access to SEVEN's state-of-the-art gym facilities and a wide range of fitness classes
Provided Uniform:
- Provided uniform for work, ensuring a professional and consistent appearance
UAE Employment benefits:
- UAE Limited Labor Visa for 2 years (with the option to extend)
- Medical insurance coverage
- 30 days of annual leave
- Yearly flight tickets to home country
Employee Recognition & Rewards:
- Recognition programs in place to acknowledge and reward exceptional performance and achievements
Performance-based Incentives
- Eligibility for performance-based bonuses or incentives based on individual and/or team achievements.