Assistant Sales Manager

Role Profile

 Assistant Sales Manager will be responsible for managing account portfolio of 10 to 20 Vodafone accounts.

 Ensures delivery of all financial targets including revenue, connections for voice and data, market share and net margin contribution line with company vision and values.

 Ensures delivery of all financial targets including revenue and Total Contract Value (TCV), and gross margin

 Evaluates risks and threats appropriately across portfolio and revises plans where appropriate

 Ensure sales and Net Promoter Score (NPS) targets are achieved for the assigned accounts/Industry.

 Identify new sales opportunities and grow sales pipeline qualifying and developing opportunities through the sales cycle

 10 Weekly customer meetings (Physical / Virtual).

 4 to 5 Years’ experience in managing large accounts in a sales/presales or technical background role.

Role Profile Cont.

Customers Focus:

 Introduces new innovations and concepts to key decision makers within the customer through relationship and stakeholder management of CEO’s and Sales Directors within all key clients. Understands up front through engagement at the right business level the customer’s strategic and operational issues.

 Gather and analyze data regarding competitor pricing and products and ensure that Vodafone products and services fit customer requirements in line with the marketing team.

 Establishes appropriate relationships with customers in Vodafone and leverages those relationships to ensure maximum financial return from Vodafone customers

 Focus on the customer experience and be sure that they are up to date with all new offers on time.

Quality of business through reporting and SFA& Online Applications:

 Fill in and updates full accounts information on One SF on daily basis/after successful activation transaction.

 Fill market opportunities and schedules to identify specific targets.

 Plan and manage personal business portfolio/territory/business according to an agreed strategy with the segment manager.

 Monitor and maintain cross function activities (Fraud , activation, bidding ...)

 Submitting Performance Dialogue & evaluations (on time)

 Adheres to all company policies, procedures and business ethics code.

Innovation, change & alignment:

 Inputs to decisions on new propositions, product mix and services for customers.

 Identifies cross sell and up sell opportunities for fixed, solutions and mobility services specific to customer industry

 Stays industry aware and Influences and collaborates on Vodafone Marketing products development Strategy

 Oversees new product, services and mobile solutions into account. Works in partnership with Customer fulfilment and pre and post sales areas to ensure seamless introduction of new product services and solutions to accounts

 Updating Marketing team with the competitive new offers.

 Escalating network complaints and follow up till the problem is resolved.

Knowledge and experience:

 Identifies and qualifies up-selling sales opportunities to increase growth and revenue on customer accounts.

 Secure, manage and deepen the Vodafone customer relationship with the long-term focus of expanding the overall footprint/ penetration and introduction of innovative products and services.

 Updating Marketing team with the competition landscape.

Communication:

 Be able to operate at all levels within the customer organization with the highest levels of communication skills, converse professionally and ability of owning and solving customer issues whilst building excellent rapport to ensure the customer experience is maximized.

 Work together with internal stakeholders to ensure account strategies are understood and actioned for assigned accounts.

Qualifications

Essential

 Extensive track record of successful Corporate accounts voice & solution selling.

 2 years + sales/presales or technical role experience in large accounts

 Demonstrated success in networking with Decision makers amongst industry leaders with strong relationship management skills

 Has strong analytical skills and ability to report on findings and outputs

 University Degree

Specific

 Ability to think strategically and drive sales transformation programmes

 The ability to produce reports and presentations demonstrating a clear understanding of the customer with a key focus on the development of voice, fixed and solutions propositions.

 Flexibility to adapt to changing environment and priorities

 Excellent communicator