وصف الوظيفة
We are looking for an operation coordinator with a good operation background to pursue scaling our multifaceted and dynamic restaurant operations. You will also play a role in ensuring our operation capabilities are continuously evolving to meet the ongoing needs of the business and our accept application service by improving restaurant performance of the full estate of our verticals and convenience vendors.
Responsibilities
- Restaurant Training including installation of Mrsool system at partner locations
- Ensures & improves the restaurant's operation and increase the order acceptance rate, reduce vendor delay
- Implement new configurations to support operations
- Proactively liaise with Restaurants, investigating and resolving restaurant issues in a timely manner
- Identify causes of operational issues as well as symptoms, diagnosis, and cure
- Collaborative problem solving with many different stakeholders in the business:, Account management, Driver operations, Customer Service, etc
- Restaurant Performance Data Analysis & Reporting
- Scheduling and carrying out training with new and existing restaurant partners, troubleshooting and Tech Replacement