Call Center Representative

Company Description

RAYA Customer Experience (CX) is a next-generation BPO and customer experience management provider serving multiple clients across various industries. RAYA CX has been providing customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa since 2001. From highly skilled labor markets, RAYA CX provides integrated business process outsourcing solutions utilizing advanced technology, strategies, continuous improvement, and innovation.

Benefits

• Salary :5200 Gross
• Medical and social insurance

Role Description

This is a full-time on-site Call Center Representative position located in Cairo, Egypt. The Call Center Representative will be responsible for providing excellent customer service to clients by managing incoming and outgoing calls, responding to customer inquiries, and resolving issues with sensitivity and efficiency. The Call Center Representative will also be responsible for maintaining accurate records and following company protocols and policies.

Qualifications

• Customer Service Representatives and Customer Support skills
• Strong Interpersonal Skills
• Proficient in Computer Literacy
• Excellent communication and problem-solving skills
• Good time management and multitasking abilities
• Ability to work in high-pressure situations
• Very Good in English and Arabic, both written and spoken
• At least a high school diploma or equivalent