Sales Operations Officer

At Hikma we put better health within reach, every day in more than 50 countries around the world. For more than 40 years, we've been creating high-quality medicines and making them accessible to the people who need them. Headquartered in the UK, we are a global company with a local presence across the United States (US), the Middle East and North Africa (MENA) and Europe, and we use our unique insight and expertise to transform cutting-edge science into innovative solutions that transform people's lives. We're committed to our customers, and the people they care for, and by thinking creatively and acting practically, we provide them with a broad range of branded and non-branded generic medicines. Together, our 8,600 colleagues are helping to shape a healthier world that enriches all our communities. We are a leading licensing partner, and through our venture capital arm, are helping bring innovative health technologies to people around the world. For more info Disclaimer: EMPLOYMENT RECRUITMENT FRAUD ALERT Please be advised that the Hikma Pharmaceuticals Group does not ask its employees or prospective employees to wire any money either to its bank accounts or to any third party, and does not conduct employment interviews via any social media platform, Google Hangouts, Yahoo! Messenger, text message, or e-mail. Unfortunately, employment scams are increasingly common and it is important to remain vigilant when conducting a job search. For more information about these scams, see the UK National Fraud Intelligence Bureau’s website and the US Better Business Bureau’s article on the subject. If you receive a request to send money through any means or a request for personal information from anyone claiming to be a Hikma recruiter, DO NOT REPLY. Instead, please forward the communication(s) to us at [email protected] so that we may provide it to relevant law enforcement agencies, as appropriate.

Website

http://www.hikma.com Duties & Responsibilities:

• Act as primary liaison between field sales force and Internal Operations to define inventory needs for new and existing distribution opportunities and work with Sales Managers to Optimize Field Instrument and Implant configurations. Gather required raw data for forecasting, planning and logistical management of complete inventory needs for assigned region.
• Drive demand generation process for new and existing distribution opportunities and co-ordinate with internal teams to ensure inventory needs for new opportunities are filled in a timely fashion
• Develop and distribute inventory scorecards and metrics to track inventory efficiency and performance at revenue center level. Partner with Regional Sales leaders to create utilization efficiencies, derive trends and assist in getting better ROI for total regional inventory.
• Receive, place and send order confirmation for all orders requested by Commercial Team
• Lease with Supply /Demand Planner flow about demand any orders or increases / decreases in Markets against budget
• Follow up on market order deliveries and ensure all needed work is executed in advance of shipping (Proforma Invoices, , etc.)
• Providing Commercial Team with estimated delivery dates for all ordered SKUs whether local market or external clients
• Regularly review for all orders and update for all outstanding orders and send reports to Management
• Manage slow moving products locally with sales managers or through liquidating to other markets when possible, through regular review of finished product stocks at DCs and plant
• Monitoring Forecast accuracy and customer service KPI’s and its impact to Supply & Demand Planning
• Assist with day to day logistical activities required to ensure product is available to meet customer demand and maintain operational effectiveness
• Appropriately manages slow moving, excess and expired inventory within agency network
• Assist in new product launch plans to maximize sales performance and coordinate the corresponding return of old inventory if applicable
• Oversees daily operations within the department, to ensure supporting the Sales Operations, Customer Service, and customer claims.
• Manages inventory and stock related matters, in order to sustain customer needs and order demands and provides the field with up-to-date information on account specifics.
• Troubleshoots and investigates incidents and reliability problems and rearranges work plans and resources accordingly, to ensure continuity of operations.
• Coordinates with other internal departments such as Supply Chain, Finance, Quality or Engineering, to ensure the progression of work and compliance with SOPs and GMPs.
  
  

Qualifications

• Bachelor’s degree in Pharmacy, Science, Business Administration or equivalent.
• Strong analytical, organizational, decision making, written and verbal communication and presentation skills to working level as well as executive levels.
• 2-4 years relevant experience in the same position.
• Proficient in using MS Excel (Power BI preferred)
• Background and understanding of supply chain management principles such as (but not limited to) Production Planning, Purchasing, Forecasting, and Logistics.