Retail Store Manager

We are looking for a professional and customer service-oriented Retail Store Manager to oversee daily operations at our store. As the Retail Store Manager, you will supervise the operational and organizational standards of the store. Your duties will include undertaking administrative tasks, monitoring inventory levels, also as a Retail Store Managers should be creative so he can come up with ways to respond to market trends and generate business with limited resources.

Descriptio

• n:Maximize the store revenue, actual vs target; Increase sell-through at full pri
• ceParticipate with the sales executive team in generating sales and achieving Store target and KPIs, through high selling techniques (Budget, ATV, UPT and conversion target will be shared by Area Manage
• r)Follow all relevant Retail policies, processes, and SOP; Ensure adherence to safety and security polici
• esManage a team including in store training, recruitment (where applicable), motivation, coaching, development, disciplinary and performance appraisals. Plan succession of team members in terms of readine
• ssManage manpower according to the needs of the busine
• ssBuild and maintain client experience; Motivate team and ensure consistency in customer service delivered; Handle all complaints; Manage VIP Guests relationshi
• psEnsure customer data is properly captured by the sales team in adherence to marketing team requiremen
• tsPromote loyalty program and ensure floor team knowledge about app offerings et
• c.Conduct full weekly commercial analysis and adjust the store/team goals according
• lyProvide pre-buying feedback on products and customer behavior, which will be key input for business revie
• wsMaintain high standards of Visual Merchandising, housekeeping in term of cleanness, display, lighti
• ngEnsure team’s alignment with Group’s objectives and strate
• gyAct as the key point of contact with back-office operatio
• nsEscalate complex problems to the Area Manager to ensure case/issue is closed efficiently and in timely a mann
• erMaintain personal grooming standards as per brand guidelines, whilst wearing current season uniform issued by the company as per the current SO

P.Qualification

• s:
  At least 5 years’ experience in retail managem
• entIT literate, including competent use of Microsoft off
• iceGraduate or high school qualificati
• onsMust have exceptional communication skills, both written and verbal, as well as exceptio