Sales And Customer Support Representative

Our client is a compassionate provider of cremation services dedicated to offering dignified and caring support to families in need. As they continue to grow, they are seeking a Sales And Customer Support Representative to join their team. This role involves engaging with families, explaining the services offered, and coordinating with various partners to ensure smooth operations.

Location: Fully-Remote (Work from Home), Shift-based (12 AM - 8 AM or 7 AM - 3 PM Manila Time)

Key Responsibilities:

• Lead Engagement: Answer incoming calls from leads, explain the services offered, and assist families in choosing the appropriate service.
• Follow-Up Communication: Follow up with leads through text and email to provide additional information and support.
• CRM Management: Utilize CRM and other digital tools to manage customer information and track interactions.
• Customer Support: Respond to customer inquiries, providing clear and compassionate answers to their questions.
• Operational Coordination: Coordinate with crematory partners, transportation partners, and other vendors via text, email, and phone to ensure seamless service delivery.
• Additional Tasks: Take on additional responsibilities over time as needed to support the team's goals.
  
  

What Success Looks Like:

• Effective Communication: Successfully engage with families, providing them with the information and support needed to make informed decisions about cremation services.
• Customer Satisfaction: Maintain high levels of customer satisfaction by handling inquiries promptly and professionally.
• Operational Efficiency: Ensure smooth operations by effectively coordinating with partners and managing administrative tasks.
  
  

Experience Required:

• Sales and Support Experience: Previous experience supporting a US-based team with both written work and calling, experience in a sales-based role is a great advantage.
• Strong English Skills: Strong written and verbal English skills, with the ability to conduct phone calls in a neutral English accent.
• Multi-Tasking Ability: Proven ability to juggle multiple tasks at once and follow standard operating procedures (SOPs).
• High Emotional Intelligence
• Technical Requirements: Must have a reliable internet connection (>30mbps) and a quiet working environment.
• English Proficiency: Demonstrated English proficiency as shown on profile.
  
  

This role offers an opportunity to make a meaningful impact by supporting families during a challenging time. If you are a compassionate individual with strong communication skills and the ability to manage multiple tasks efficiently, we invite you to apply.

Application Process:

To be considered for this role these steps need to be followed:

• Fill in the application form
• Record a video showcasing your skill sets
• By submitting this application, you agree to share your data and video with our clients and relevant parties for potential job opportunities.
  
  

If ever you want us to delete your information, please reach out to us at [email protected]