Head Of Account Management

ABOUT SHIFT EV:

Shift EV is a fast-growing electric vehicle technology company, based in Cairo, Egypt. Our vision is to accelerate the adoption of electric vehicles in Egypt and the region by developing state-of-the-art electric drivetrain solutions. You will work with world-class technology veterans from MIT, Maersk, Intel, and General Motors to build a venture with transformative potential.

YOU’LL WORK ON:

As the Head of Accounts Management, you will assume a leadership role in ensuring the satisfaction and success of our clients at a strategic level. This position involves overseeing a team of Account Managers, building strong client relationships, and collaborating cross-functionally to enhance overall client success. You will play a pivotal role in shaping the customer success strategy and driving initiatives to maximize customer value.

YOU'LL HAVE OWNERSHIP OVER:

Lead & Mentor Account Managers:

• Drive exceptional customer experiences by leading and mentoring a team of Account Managers.
• Leverage your extensive Rolodex to establish and expand industry contacts.
• Navigate and understand the nuances of long sales cycles, tailoring strategies for success.
• Exhibit exceptional managerial skills, fostering team motivation, and empowerment.
• Demonstrate brand compatibility in all client interactions.
  
  
  

Build Strong Client Relationships:

• Serve as a high-level point of contact, building and nurturing robust relationships with key clients.
• Collaborate closely with clients on long-term plans, aligning strategies with their business objectives.
• Identify and develop new business opportunities with existing customers.
• Support Sales in identifying and engaging new customers utilizing your Rolodex effectively.
  
  
  

Clients and Teams:

• Effectively manage and resolve conflicts as a great manager, ensuring seamless communication between clients and internal teams
• Ensure high customer satisfaction, retention and renewal
• Act as voice of customer on product & feature development
• Act as bridge on marketing and partnership opportunities, as well as financial and operational issues.
• Utilize your understanding of CRM for efficient solutions, driving customer satisfaction.
• Showcase expertise in account management principles to meet and exceed client expectations.
  
  
  

Provide Regular Reports on Metrics & Performance:

• Maintain a proactive "In it to win it" mindset, delivering regular reports on customer success metrics and team performance.
• Leverage data-driven decision-making skills to interpret and communicate success metrics effectively.
  
  
  

YOU ARE

• Bachelor's degree in Business, Marketing, or a related field. Master's degree is a plus.
• Extensive international experience navigating diverse business environments
• Proven experience of at least 15 years in a leadership role within an Accounts Management or Customer Success team.
• Demonstrated ability to integrate financial strategies with cutting-edge technological solutions, ensuring a comprehensive approach to business development and success.
• Strong expertise in data-driven decision-making, with a track record of leveraging data to drive customer success initiatives.
• Proficiency in CRM platforms and experience in building and executing customer engagement metrics.
• Customer-focused mindset with a passion for delivering exceptional customer experiences.
• Able to thrive in challenging and high-pressure situations, while maintaining strong problem-solving and conflict resolution abilities.
• Excellent English & Arabic proficiency.
  
  
  

WHAT TO EXPECT FROM US:

• An impact-driven mission, and a world-class team to work with.
• A startup where your contributions really count, and an abundance of growth opportunities exist.
• Stock options, we want you to be invested in the success of the company.
• Shift EV strives to create a meritocratic environment that promotes diversity and offers equal opportunity.