Talent 360 is hiring immediately Call Center Agents :

Responsibilities:

Handle calls and inquiries from families encountering loss. Efficiently present our services and capture necessary information to make services’ arrangements
Understand customers’ preferences and persuade them to select the most suitable services that meet their needs
Flawlessly coordinate the field teams and 3rd party vendors to deliver outstanding quality services that meet our company’s high standards
Meticulously follow the company’s process while thinking about how to constantly improve it and propose optimizations
Problem-solve issues on the fly or quickly escalate to management when appropriate to ensure 100% customer satisfaction
Use SOKNA’s internal platform to track and document the services we execute and capture learnings we can use to enhance operations
Consistently communicate and follow up with customers and family members throughout the day of their loss and beyond
Work Location: Maadi

Company industry: Egypt's first end -to-end funeral service & cemetery

1-2 years of previous experience at the same field or any related field
English Level: very good
very attractive salary
Two days off rotational
Social insurance
Medical insurance
kindly if you are interested send your resume on [email protected] or on WhatsApp number: 01050867106

call center agent