Assistant Laundry Manager - Local Residents

Application Deadline: 12 July 2024

Department: Housekeeping & Laundry

Employment Type: Permanent - Full Time

Location: Egypt - Cairo

Compensation: ج.م0 / month

Description

SCOPE

The incumbent in this position is responsible for assisting the Laundry Manager in managing the day to day operations in order to meet business requirements with efficiency and effectiveness whilst ensuring the highest quality services to the Kempinski Standards. He / she supervises and controls all sections of laundry operations, which include all house laundry, guest and outside laundry as well as dry cleaning services. In the absence of the Laundry Manager, he/she is fully responsible for the management of the Laundry Department.

OVERALL OBJECTIVES

The job of Assistant Laundry Manager is executed satisfactorily when:

• Revenues, Expenses and Profit are closely monitored and budgeted figures (over)-achieved.
• Hygiene standards are strictly monitored and followed.
• LQA (Leading Quality Assurance) audit results are 85% and above.
• ESS (Employee Satisfaction Survey) results are 75% and above.
  
  

Key Responsibilities

MAIN RESPONSIBILITIES

• Supervise the day-to-day operation of the laundry, dry cleaning to ensure optimum quality as per hotel standards. Uphold to current hotel policies and procedures and assist in developing standard operating procedures, as well as production and quality standards.
• Assist in scheduling working time, optimizing different work processes to ensure maximum level of staff performance are reached.
• Check all equipments constantly to ensure that machines are kept clean, properly maintained and in efficient working condition to aid on energy saving drive. Maintain follow up files of maintenance request, and make sure machines do not fall into disrepair.
• Coordinate with Housekeeping and F&B departments to ensure an adequate supply of linens and uniforms at all times.
• In conjunction with the Laundry Manager, identify the training needs, develop the training plan and get the approval of the Laundry Manager, conduct the training and follow up to ensure training needs have been addressed.
• Participates in the recruitment of new staff by screening and interviewing applicants, and in the management of Laundry Staff's performance which includes appraising, coaching and discipline.
• Check and eliminate work and health hazards to personnel, check on safety and fire hazards, supervises cleanliness of laundry and dry cleaning areas.
• Accomplish administrative duties related to the position such as producing figures for the monthly production report, attending meetings, maintaining a daily log, etc.
  
  

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Skills, Knowledge And Expertise

NATIONALITY: Eligible for a working permit in country of hire

EDUCATION: Equivalent of a College Diploma in any related field such as Administration or Hotel Management

EXPERIENCE: To fill the position, one of the following is required:

• 3 to 5 years experience in a laundry management position
• Preferably in a four or five star hotel
  
  

LANGUAGE: Ability to work and communicate in a multinational environment:

• Local language – excellent oral and written skills (as applicable)
• English – oral and written skills
• Additional language - beneficial
  
  

COMPETENCIES: Include the skills the candidate must have to fill this

position:

• Building teamwork
• Developing others
• Motivating others
• Planning/ Organization
• Problem solving & Decision making
  
  

TECHNICAL COMPETENCIES: Computer literacy adapted to the field of training:

• Operational knowledge of laundry equipment (washing machine, dry-cleaner, pressing machine)
• Knowledge on how to clean different fabric materials
  
  

INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:

• People Oriented
• Passionate for European luxury
• Entrepreneurial
• Straightforward
• Analytical thinking
• Integrity
  
  

OTHER SKILLS: Depending on region and property.