1st Line Technical Support

Company Overview:

We are a leading technology-driven organization based in Dubai, specializing in providing innovative solutions to a wide range of industries. We pride ourselves on delivering exceptional customer service and technical support to our clients. As we continue to expand our operations, we are seeking a highly skilled and motivated 1st Line Support Specialist to join our dynamic team.

Position Overview:

As a 1st Line Support Specialist, you will play a crucial role in providing technical assistance and resolving software and hardware issues for our clients. Your exceptional proficiency in Microsoft Word and Excel, along with your excellent written and spoken English communication skills, will allow you to excel in this position. You will be the first point of contact for our customers, ensuring that their concerns are addressed promptly and effectively. This role requires a problem-solving mindset, as you will be responsible for troubleshooting and resolving various technical challenges. Additionally, you will also be involved in assisting with project implementations for our clients.

Responsibilities:

• Serve as the primary point of contact for customer inquiries, providing excellent customer service and technical support via phone, email, or chat.
• Identify, troubleshoot, and resolve software and hardware issues reported by customers.
• Guide customers through step-by-step instructions to resolve technical problems effectively.
• Collaborate with other team members to escalate complex issues to the appropriate department.
• Assist in project implementations, working closely with clients to ensure smooth integration of our solutions.
• Document customer interactions and solutions in a clear and concise manner.
• Contribute to the creation and maintenance of a knowledge base to ensure efficient issue resolution and enhance customer self-help options.
• Stay up to date with the latest industry trends and technologies to provide accurate and timely support to customers.
  
  
  

Qualifications:

• Proficiency in Microsoft Word and Excel, with the ability to navigate and troubleshoot common issues.
• Excellent written and verbal communication skills in English, with a strong attention to detail.
• Proven problem-solving abilities and a logical approach to troubleshooting technical issues.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Strong interpersonal skills and the ability to build positive relationships with customers.
• Previous experience in a customer support or help desk role is preferred.
  
  
  

How to Apply:

If you are a proactive and customer-focused individual with a passion for technology, problem-solving, and excellent written and spoken English skills, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this position to [email protected]

Note: Only shortlisted candidates will be contacted for an interview.

Join our team today and be part of an organization committed to delivering outstanding technical support, customer satisfaction, and successful project implementations for our clients!