IT Help Desk
- MAKASEB
- Sheikh Zayed City, Giza Governorate, Egypt
وصف الوظيفة
Job Responsibilities:
- Provide first-level contact and convey resolutions to user issues
- Monitor and respond quickly to incoming requests related to IT issues
- Maintain local networks in ways that optimize performance
- Ensure security and privacy of networks and computer systems
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Organize and schedule upgrades and maintenance without deterring others from completing their work
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts)
- Assist in the preparation and installation of software and peripheral devices
- Assist in the diagnosis and resolution of software problems
- Record events and problems and their resolution in logs
- Follow up with users to ensure complete resolution of issues
- Present the orientation application session for providers
- Other tasks and responsibilities may be added by the Senior IT Engineer
- BS/MS degree in Computer Science, Engineering, or a related subject.
- 1- 3 years of experience in the same role.
- Excellent diagnostic and problem-solving skills.
- Excellent communication ability.
- Outstanding organizational and time-management skills.
- In-depth understanding of diverse computer systems and networks.
- Good knowledge of internet security and data privacy principles.
- Working days: 5 days (Sunday : Thursday)
- Working hours: from 9:00 AM to 6:00 PM
- Health & Social Insurance
