MoMo Builder Technical Support Specialist
- SSC Egypt
- Cairo, Cairo Governorate, Egypt
- Full-time
- Remotely
وصف الوظيفة
Key Responsibilities:
- Technical Support: Provide high-quality technical support to merchants using the MoMo Builder platform for creating and managing Money Moments.
- Issue Resolution: Address and resolve technical issues related to the MoMo Builder platform, ensuring timely and effective solutions.
- Merchant Assistance: Assist merchants with setup, configuration, and optimization of their MoMo campaigns.
- Troubleshooting: Diagnose and troubleshoot technical problems, guiding merchants through step-by-step solutions.
- Documentation: Maintain and update documentation, FAQs, and support materials to help merchants effectively use the MoMo Builder platform.
- Feedback Loop: Collect and relay feedback from merchants to the development team to inform product improvements.
- Training: Conduct training sessions and webinars for merchants to enhance their understanding and use of the MoMo Builder platform.
- Collaborate with Teams: Work closely with product, engineering, and customer support teams to ensure a seamless merchant experience.
- Reporting: Provide regular reports on support activities, highlighting common issues and areas for improvement.
متطلبات الوظيفة
- Minimum of 2-3 years in technical support, preferably in a SaaS or fintech environment.
- Proficiency in troubleshooting software issues, with a good understanding of web technologies and APIs.
- Exceptional written and verbal communication skills with a strong attention to detail.
- Ability to handle challenging situations and technical problems with a calm, solution-oriented approach.
- Strong customer service orientation with the ability to empathize with merchants' needs and concerns.
