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MoMo Builder Technical Support Specialist
SSC Egypt
Cairo, Cairo Governorate, Egypt
Full-time
Remotely
تقدم على الوظيفة على موقع المعلن
وصف الوظيفة
Key Responsibilities:
Technical Support: Provide high-quality technical support to merchants using the MoMo Builder platform for creating and managing Money Moments.
Issue Resolution: Address and resolve technical issues related to the MoMo Builder platform, ensuring timely and effective solutions.
Merchant Assistance: Assist merchants with setup, configuration, and optimization of their MoMo campaigns.
Troubleshooting: Diagnose and troubleshoot technical problems, guiding merchants through step-by-step solutions.
Documentation: Maintain and update documentation, FAQs, and support materials to help merchants effectively use the MoMo Builder platform.
Feedback Loop: Collect and relay feedback from merchants to the development team to inform product improvements.
Training: Conduct training sessions and webinars for merchants to enhance their understanding and use of the MoMo Builder platform.
Collaborate with Teams: Work closely with product, engineering, and customer support teams to ensure a seamless merchant experience.
Reporting: Provide regular reports on support activities, highlighting common issues and areas for improvement.
متطلبات الوظيفة
Minimum of 2-3 years in technical support, preferably in a SaaS or fintech environment.
Proficiency in troubleshooting software issues, with a good understanding of web technologies and APIs.
Exceptional written and verbal communication skills with a strong attention to detail.
Ability to handle challenging situations and technical problems with a calm, solution-oriented approach.
Strong customer service orientation with the ability to empathize with merchants' needs and concerns.
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ملخص الوظيفة
موقع الوظيفة
Cairo, Cairo Governorate, Egypt
طبيعة الوظيفة
Full-time
تاريخ النشر
منذ شهرين
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