IT Service Support Lead | Saudi Holding Co.
- Rawaj-HCM
- Cairo, Cairo Governorate, Egypt
وصف الوظيفة
Leverage your abilities and join the dynamic team of a leading Saudi holding company that owns a group of companies in the retail and perfume sector And expanding operations to Egypt.
Work Location: Cairo,Egypt.
As an IT Service Support Lead you will support end-users with all provided IT services.
Key Accountabilities
- Provide end-user support for all IT services.
- Troubleshoot and analyze issues reported by users.
- Manage and administer users in Active Directory.
- Manage and administer user email accounts.
- Manage and administer Microsoft Windows environments.
- Set up and manage network essentials (LAN, WAN).
- Handle user tickets related to the Oracle EBS suite.
- Manage and administer printers and peripherals.
- Set up and support cameras.
- Implement ITIL infrastructure procedures.
- Set up and support point-of-sale (POS) systems.
- Maintain professional communication standards.
We Are Looking For:
- Bachelor's degree in Information Technology or a related fieled .
- Over 3 years of experience in technical support.
- Experience in professional communication.
- End User Support for all IT services provided.
- Troubleshoot and analyze the issues reported from users.
- Experience in user management and administration in Active Directory (AD).
- Experience in user management and administration in Mail.
- Experience in user management and administration in Microsoft Windows.
- Experience in management and administration of network essentials (LAN, wireless, WAN).
- Experience in handling user tickets related to Oracle EBS suite.
- Experience in printer and peripherals management and administration.
- Experience in camera setup and support.
- Experience in ITIL process.
- Experience in professional communication.
- Experience in Point of Sales (POS) setup and support.
