Point of Contact (POC)

About Us

We are a leading SaaS company specializing in e-commerce solutions through Shopify. We are dedicated to empowering businesses by providing cutting-edge software solutions that enhance their online presence and streamline their operations.

As a Point of Contact (PoC), you will serve as the primary liaison between our customer service team and various departments, both domestically and overseas. Your role will be pivotal in ensuring seamless communication and collaboration across different teams, aiming to enhance customer satisfaction and operational efficiency.

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a good fit for this position to [email protected]

The Role

• Ensure smooth information flow between customer service agents, product, managers, and account managers to ensure effective communication and coordination.
• Resolve issues that require coordination between teams.
• Provide updates and reports on customer service performance and operational issues.
• Coordinate with overseas agents to address customer queries effectively and maintain consistent service standards.
• Contribute to process improvements based on customer feedback and team insights.
• Support training and development initiatives related to customer service protocols and departmental procedures.
  
  

Ideal Profile

• Fluent in Chinese and English, both written and verbal
• Experience in customer service or related fields.
• Strong communication skills and ability to engage with relevant parties at different organizational levels.
• Organizational skills to manage multiple tasks and deadlines effectively.
• Proficient in software applications
• Familiarity with Shopify platform or any related e-Commerce tools is a plus
  
  

What's on Offer?

• Flexible working options
• Opportunity within a company with a solid track record of performance
• Leadership Role