Chief Operating Officer | Retail

A recruiter is seeking a Chief Operating Officer to join their client’s team and build a next-level grocery retail business in the GCC

Job Summary:

The COO will play a critical role in the operational success of the newly launched brand in the UAE market, overseeing the company’s day-to-day administrative and operational functions. This position requires a leader with extensive experience in retail operations, supply chain management, and a proven track record of scaling operations in new markets, particularly within the grocery retail sector.

Key Responsibilities:

• Operational Leadership: Oversee all operational aspects of the company, ensuring seamless store operations, supply chain efficiency, and high customer service standards.
• Strategy Implementation: Translate the company’s strategic plans into operational plans, driving their execution and measuring their success through relevant KPIs.
• Team Management: Build, mentor, and lead a team of operational, supply chain, and store management professionals, fostering a culture of excellence, efficiency, and innovation.
• Supply Chain Optimization: Develop and manage a robust supply chain strategy that ensures product availability, quality, and cost-effectiveness, aligning with the company s sustainability goals. Both for offline and online business streams.
• Process Improvement: Continuously assess and improve operational processes and technologies to increase efficiency, reduce costs, and enhance customer satisfaction.
• Financial Oversight: Work closely with the finance team to manage operational budgets, forecasting, and cost control measures, ensuring financial targets are met.
• Compliance and Risk Management: Ensure all operations comply with local laws and regulations, managing operational risks effectively.
• Stakeholder Relations: Maintain strong relationships with suppliers, partners, and government agencies, negotiating contracts that benefit the JV.
• Customer Experience Enhancement: Oversee initiatives to improve the in-store and online shopping experience, driving customer loyalty and retention.
• Market Expansion Support: Collaborate with the executive team on market expansion strategies, including location scouting, store setup, and operational scaling.
  
  
  

Qualifications:

• Proven experience as a COO or similar role, with a strong background in retail operations, preferably in grocery or FMCG sectors.
• Extensive knowledge of the UAE market, consumer behavior, and regulatory environment.
• Demonstrated ability to lead and scale operations in a fast-paced environment.
• Strong analytical skills and experience with operational metrics and financial management.
• Excellent leadership and interpersonal skills, with the ability to inspire and motivate teams.
• Strategic thinker with exceptional organizational and problem-solving skills.
• Master s degree in Business Administration, Operations Management, or related field; MBA or relevant graduate degree is preferred.
  
  
  

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