WFM-MIS Manager

Job Summary:

The role is responsible for the planning, implementation, and optimization of workforce management systems and processes. This role serves as a critical liaison between the HR, operations, and IT teams, ensuring the effective utilization and reporting of workforce data to support strategic decision-making. The WFM-MIS professional will be responsible for managing the WFM software, analyzing workforce trends, and providing insights to improve workforce efficiency and productivity.

Key Responsibilities:

• Oversee the configuration, maintenance, and ongoing optimization of the organization's workforce management systems and tools
• Collaborate with the HR, operations, and IT teams to understand business requirements and translate them into effective WFM solutions
• Develop and maintain workforce forecasting and scheduling models, ensuring accurate staffing levels and efficient resource allocation
• Analyze workforce data, including historical trends, performance metrics, and productivity measures, to identify opportunities for improvement
• Generate comprehensive workforce reports and dashboards, providing insights and recommendations to key stakeholders
• Implement and maintain data integrity and security protocols for the WFM systems, ensuring compliance with relevant regulations and policies
• Serve as a subject matter expert and provide training and support to end-users on the WFM software and processes
• Continuously research and evaluate new WFM technologies, tools, and best practices, and recommend updates to improve organizational efficiency
• Participate in the development and implementation of workforce management-related policies, procedures, and standard operating procedures
• Collaborate with cross-functional teams to identify and address workforce-related challenges, offering data-driven solutions
• Manage and oversee the performance of external vendors or service providers supporting the WFM systems and processes
• Contribute to the continuous improvement of WFM processes and practices, identifying opportunities for automation and streamlining
  
  
  

Qualifications and Skills:

• Bachelor's degree
• Minimum 5 years of experience in a workforce management, business intelligence, or data analysis role
• Proven expertise in the configuration, maintenance, and optimization of workforce management software and systems
• Strong analytical and problem-solving skills, with the ability to interpret complex data and translate it into actionable insights
• Proficiency in data manipulation, analysis, and visualization using tools such as Excel, SQL, and business intelligence platforms
• Knowledge of workforce management best practices, including forecasting, scheduling, and productivity optimization
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
• Project management skills and experience in leading workforce-related initiatives and change management
• Familiarity with HR and operations processes, and the ability to understand and address their workforce-related needs
• Continuous learner, staying up-to-date with the latest trends and innovations in workforce management and data analytics
• Strong attention to detail and a commitment to maintaining data integrity and compliance
• Ability to work independently and prioritize tasks in a fast-paced, dynamic environment