Graduate

Overview

WELCOME TO SITA

SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.

Ready to redefine air travel? The journey starts here, with you at SITA.

About The Role & Team

To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers, perform all Service Operations activities according to SITA standards and procedures, maximizing customer satisfaction by the delivery of first class support activities, and to provide the highest level of Service Operation availability, plus ensuring Systems and Products are properly configured and maintained.

What You Will Do

• Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
• Carry out incident and problem management support to the highest standards and coordinate the resolution with the appropriate resolver groups.
• Proactively detect problems related to service and infrastructure operations and delivery services.
• conduct diagnostics and provide service request ownership to ensure the resolution of customer problems.
• Perform Change Management Configurations Design and Implementation of the supported Product & Systems
• Manage local suppliers in the provision of services for the SITA Service Operations centers and report on services provided to management.
• Continuously identify and document lessons learned known errors and operational knowledge for improved services.
• When/where required be contactable for escalations and support on an on-call standby basis.
  
  
  

Qualifications

EXPERIENCE:

• Degree in Computer Science, Electronic Engineering, or equivalent.
• 0-1 Years of experience.
• Excellent communications skills.
• Basic experience and knowledge in Linux or Redhat.
  
  
  

What We Offer

At SITA, we disrupt the status quo, by empowering our people to pioneer innovations that touch the lives of billions. Bringing together diverse minds from across the globe, we foster a dynamic and positive workplace culture, that values our talented team members for their contributions and dedication. Check out our core benefits, enabling our people across the globe:

🏡 Flex Week: Work from home up to 2 days/week (depending on the needs of your team and your customers)

⏰ Flex Day: Shape your workday to suit your life and your plans.

🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.

🌿Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), available to you and your dependents 24/7, 365 days/year, and Champion Health - a personalized, proactive platform to support diverse wellbeing needs.

🚀Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

🙌 Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.

SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.