Customer Service Executive - Dubai

Our client, a leading firm in E-Commerce fulfillment centers, is seeking a Customer Service Executive who will be responsible for ensuring the highest level of client satisfaction through exceptional service and support. This role requires a client-focused approach, strong problem-solving abilities, and excellent communication skills.

Position Name: Customer Service Executive

Budget: 5k-6k (AED)

Experience-2-3 Years experience in the similar industry

Location: Dubai

Special Requirement: Ecommerce fulfilment background is a must

Key Responsibilities:

Customer Support:

• Serve as the main point of contact for clients, addressing inquiries, providing information, and resolving issues related to logistics services, including order tracking and shipment status.
  
  
  

Order Management:

• Coordinate and oversee the end-to-end order management process, ensuring timely and accurate order fulfilment. Collaborate with internal teams to optimize logistics and meet client requirements.
  
  
  

Issue Resolution:

• Investigate and resolve client complaints or issues promptly. Work closely with relevant departments to identify root causes and implement corrective actions. Maintain comprehensive documentation of client interactions and solutions.
  
  
  

Relationship Management:

• Build and nurture strong client relationships by understanding their needs and expectations. Proactively address client concerns, provide regular updates on orders, and identify opportunities for account growth.
  
  
  

Communication and Coordination:

• Communicate effectively with internal teams including operations, sales, and management to ensure seamless coordination of client requirements and service delivery. Collaborate with cross-functional teams to enhance processes and improve client satisfaction.
  
  
  

Performance Tracking:

• Monitor and report on key performance indicators (KPIs) related to client service, such as response time, issue resolution, and Service Level Agreements (SLAs).
  
  
  

Continuous Improvement:

• Recommend and implement process improvements, automation tools, and best practices to enhance overall client service effectiveness and efficiency.
  
  
  

Knowledge:

• Bachelor's degree in business, logistics and supply chain management, or related field preferred.
• Experience in customer service or related roles.
  
  
  

Key Attributes:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and client-centric approach.
• Proficiency in customer service software, order management systems, and CRM tools.
• Ability to work under pressure, multitask, and prioritize effectively.
• Attention to detail and commitment to delivering high-quality service.
• Strong organizational and time management skills.
• Proficiency in MS Office suite (Word, Excel, PowerPoint).
  
  
  

Competitive salary with standard Benefits