English customer service

Company Description

The Hires Lab Recruitment Agency is dedicated to forming the bedrock of burgeoning telecommunication enterprises. With tailored strategies and competitive pricing, we are the go-to agency for both existing and expanding businesses. Our core values include a passion for invention, integrity and agility, client obsession, and employee development. We provide high-end recruitment services, mass recruitment services, HR consulting, team building, and sales coaching and training.

Role Description

This is a full-time on-site role for an English Customer Service representative located in Qesm 1st 6 October. The Customer Service representative will be responsible for providing exceptional customer support, ensuring customer satisfaction, maintaining proper phone etiquette, and delivering a positive customer experience on a day-to-day basis.

Qualifications

• Strong customer support and customer service skills
• Ability to ensure customer satisfaction
• Proficient in maintaining proper phone etiquette
• Excellent customer experience management
• Strong verbal and written communication skills in English
• Ability to multitask and handle customer inquiries
• Problem-solving and conflict resolution skills
• Experience in a similar role is a plus