Acting as the main point of contact between clients and internal teams.
Addressing and resolving clients’ complaints.
Communicating and collaborating with other departments to ensure that key clients’ needs are met.
Developing a thorough understanding of the clients' needs and requirements and preparing customized solutions.
Build and strengthen client relationships to achieve long-term partnerships
Maintain accurate client records, keeping track of any contract updates and renewals
Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
Generate progress reports for clients and senior leaders within the organization
Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

1 to 4 years of experience

Excellent communication skills

experience delivering client-focused solutions to customer needs

Excellent listening, negotiation, and presentation abilities

ملخص الوظيفة

Account Management Alexandria resident only