Interpreter

Overview

Reporting to the Supervisor, Patient Access Services, the Medical Interpreter interprets and translates medical information between a healthcare provider and a patient who speaks a foreign language. Medical information includes but is not limited to medical conditions, treatment options, follow-up appointment details etc. Medical Interpreters communicate directly with patients and families, physicians, nurses, and are responsible for ensuring the hospital maintains compliance where applicable with the Department of Health (DOH), Dubai Health Authority (DHA) and Joint Commission International (JCI) standards. Ensures adherence to all customer satisfaction indicators to ensure service excellence and promote an increase in Mubadala Health’s Likelihood to Recommend and Net Promoters Score.

Responsibilities

• Assists limited English proficient patients, family members and caregivers by facilitating the communication process.
• Interprets dialogue from one language to another including patient histories, physician and patient interactions, and nursing-patient dialogue often under stressful situations using medical terminology.
• Attends to all incoming calls, screens, and directs calls to the concerned caregiver when necessary and relays medical information to patients under the guidance of the relevant physician.
• Translates the physician’s questions/responses to the patients in their native language as requested and relays the patients’ answers back to the physician using the correct medical terminology to ensure clarity and understanding.
• Performs other administrative activities such as archiving, filing and document preparation.
• Precisely and accurately interprets critical medical advice and information given by the provider into equivalent terminology in the patient's native language.
• Assists in translating medical text from English to Arabic on behalf of internal customers; may translate patient education information as specifically requested.
• Follows all security, confidentiality, privacy policies as well as all industry specific rules and regulations.
• Performs data entry as assigned.
• Shift work to meet operational needs.
• Participates in frequent dialogue with clinical staff such as physicians, nurses, allied health etc. to address issues and continuously improve performance.
• Other duties as assigned/requested.
  
  

Qualifications

Education:

• Bachelor's Degree
  
  

Experience

• Minimum 2 years of work experience in a healthcare setting.
• Minimum 2 years in an administrative or customer/patient facing role.