Guest Service Executive Front Office

MOoN Human Talents is excited to present an exceptional opportunity within the luxury hospitality industry. For over two decades, our client has been setting new standards with their distinctive brand promise. Featuring award-winning destinations and iconic locations, they deliver service beyond expectations, offer elevated dining experiences, and showcase impressive architecture and design at the core of every guest experience.

About the Job:

An exciting opportunity has emerged for a Guest Services Executive to join our Front Office team at a prestigious luxury resort. The primary duties and responsibilities of this role include:

• Assisting with pre-registration, check-in, check-out activities, and managing extended stay requests.
• Managing group bookings in line with brand standards.
• Answering all incoming phone calls courteously and professionally.
• Responding to email inquiries professionally, adhering to standard turnaround times and email etiquette.
• Accurately communicating rates for facilities, products, and services, utilizing suggestive selling techniques to highlight advantages and create value for guests.
• Maintaining comprehensive knowledge of all facilities, products, services, associated programs, and reservations within the domain.
• Providing personalized service to guests and frequent travelers while maintaining a friendly, cheerful, and courteous demeanor at all times.
• Greeting and assisting guests in person or by phone with bookings and inquiries.
• Assisting guests upon arrival or departure, providing orientation to the resort's facilities.
• Managing payments via cash, credit, or debit cards.
  
  
  

About You:

The ideal candidate for this position will have the following experience and qualifications:

• 3 years of experience within the international luxury hospitality industry in Dubai.
• Proficiency in additional languages is a plus (Russian/Arabic/French/Spanish/Italian/Mandarin).
• Experience working in a multicultural environment.
  
  
  

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. Additionally, we provide generous F&B benefits, reduced hotel rates across our global properties, excellent leave and healthcare packages including dental coverage, flights home, life insurance, incentive programs, and other employee benefits. These benefits make the role appealing to high performers and anyone seeking a career with one of the most luxurious brands in the hospitality industry.