Guest Relation

The chief responsibility of a Guest Relations Agent is to ensure that every guest has a comfortable, pleasant stay and has access to the services that the hotel provides. By performing Guest Relations job duties, they can boost guest satisfaction rates, encouraging repeat business that drives the success of a hospitality business. They also resolve issues to improve the overall efficiency of an establishment.

Job Description

• Reviewing arrival lists to identify VIP guests
• Greeting VIP guests and serving as a point of contact for handling their needs throughout their stays
• Providing information about services, amenities and local attractions
• Recording all customer interactions in a logbook or customer relationship management software program
• Empathizing with upset guests and helping to resolve their issues
  
  

Requirements

• Previous experience 2-3 years in the same field
• Bachelor's degree in tourism and Hotels or any related field
• Active listening skills to understand guests’ needs and desires
• Problem-solving skills to offer solutions when guests lodge complaints
• Strong oral communication skills to interact with guests and coworkers
• Multitasking skills to attend to the needs of multiple guests at once
• Computer skills to utilize reservation systems, email and customer relationship management software
• Familiarity with hotel health and safety standards
  
  

About Paradise Inn Group

Luxury hotel Dating back to the early 20th century, this historic hotel is right on Alexandria’s waterfront where breakfast can be enjoyed on the rooftop terrace with panoramic Corniche views.Accommodations: The hotels have 5 room categories, All Rooms are fully renovated and decorated with Luxurious Fabrics: Standard, Deluxe, Superior, Junior Suite, and Royal Suite.Amenities: Coffee tray, Satellite Tv, Free Wi-Fi, Daily newspapers, Mini bar, Private bathroom, Toiletries kit, Sippers, Hair dryer, and a Balcony.Facilities: 24 hours room service, Laundry, Dry cleaning, 24 hours security, Valet parking.Halls: Queen Elizabeth, Prince of Wales, King EdwardOutlets: Blue harbor Cafe & Restaurant - Skyroof Rooftop LoungeLocations: The hotel is situated a 2-minute walk from the El Raml Train Station and the sandy beaches. The library of Alexandria is 1.5 km away, located 1 km from Constantine Cavafy Museum, 2 km from the Opera, 2 km from Qaitbait CitadelNear to The Central Bank of Egypt, Embassies and Consulates, Tourist Organizations, 24 mins / 8 km to City Centre Alexandria.