وصف الوظيفة
Objective:-
Responsible for making sure that services are being seamlessly delivered on time to our clients, you'll be in charge of a variety of tasks, such as rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. A service delivery manager plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.
What you'll do!
- Developing and implementing project management methodologies, processes, and tools to ensure consistent project delivery
- Putting into effect the full project plan including all project activities and coordinating all relevant stakeholders
- Plan relations and dependencies to identify the expected date of delivery
- Examining the solution requests and delivering them in high quality
- Conducting a market and competitive study
- Overseeing the Technical Team's investigation and identification of solution technical needs
- Following up with clients in the service phase and planning for delivery of client requirements and requests
- Executing and following up on project plans, updates, and requirements
- Overseeing technical support for team members to ensure they have needed tech information
- Monitoring and reporting on project progress, and proactively identifying and managing project risks and issues
- Managing and coaching different teams members on technical and non-technical aspects to achieve their full potential
What you should have!
- 10 years of experience in a similar position
- PMP and Scrum is a plus
- Excellent in Microsoft Project and JIRA for project management
- Experience in software development
- Strong understanding of project management methodologies, such as Agile and Waterfall,
- Strong experience in project planning, scheduling, and resource management
- Ability to communicate complex technical concepts in a clear and concise manner