Guest Relations Executive - F&B Service - Jumeirah Emirates Towers

About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

An architectural masterpiece, Jumeirah Emirates Towers offers luxurious experiences in the heart of UAE’s most dynamic city. Soaring high above the central business and commercial district, Jumeirah Emirates Towers is a dramatic backdrop to Dubai's skyline and a visible statement of the region's growing corporate success. Comprising two equilateral triangles, this landmark structure is home to an Office Tower, Hotel Tower and shopping Boulevard. The hotel encompasses 400 spacious rooms and suites, 15 world-class restaurants and bars, Talise Fitness, Talise Spa as well as elite shopping and lifestyle attractions at the Boulevard, a prestigious retail destination. The award-winning hotel has multiple venues for inspiring events including the grand Godolphin Ballroom and 16 meeting rooms.

About the Job:

An exciting opportunity has arisen for an experienced Guest Relations Executive to join the F&B Service team in Jumeirah Emirates Towers. Your key responsibilities will include:

• Greeting and Seating Guests: warmly welcoming guests as they enter the restaurant.
• Managing the seating chart and assigning tables based on reservations, server sections, and overall dining room flow.
• Reservation Management: handling incoming reservation requests through phone calls, online platforms, or in-person inquiries.
• Confirming reservations and managing the reservation book to avoid overbooking or underutilization of seating.
• Providing excellent customer service by addressing inquiries, assisting with special requests, and ensuring guest satisfaction.
• Handling customer complaints or issues and escalating them to the appropriate staff if necessary.
• Communication with Staff: coordinating with servers, kitchen staff, and management to ensure efficient communication and a seamless dining experience.
• Notifying servers of newly seated tables and any specific guest requests or preferences.
• Maintaining the Waiting Area: keeping the waiting area clean, organized, and comfortable for guests.
• Providing accurate wait time estimates and managing the waitlist effectively.
• Upselling and Promotion Awareness: promoting specials, menu items, and promotions to guests during check-in or while they wait.
• Encouraging upselling opportunities to increase the average transaction value.
• Monitoring Dining Room Flow: keeping track of table turnover and optimizing seating arrangements to accommodate as many guests as efficiently as possible.
• Handling cash transactions for reservations or walk-in customers, processing payments accurately.
• Collaborating with the cashier or management to reconcile cash at the end of shifts.
• Menu Familiarity: staying informed about the menu, including daily specials and any changes, to answer guest inquiries.
• Training and Support: assisting in training new hostesses and ensuring consistent adherence to restaurant policies and procedures
• Providing support to other front-of-house staff as needed.
• Maintaining Reservation Records: keeping accurate records of reservations, guest preferences, and any special requests for future reference.
  
  

About you:

In order to be considered for this role you will have at least two years of working experience in a similar role in a luxury five-star hotel environment.

You will have excellent written and spoken English skills, additional language is advantage. Knowledge of hotel operating systems is a must. Your experience in handling guest requests and exceeding their expectations would be regarded as essential.

Should be able to quickly learn and adapt to a new work environment.

About the benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry.

Provide guests a unique and outstanding experience. Exhibit a friendly and professional demeanor in all guest interactions, warmly welcome and orient guests and provide effective and efficient guest service.