IT Help Desk Specialist
- naqla
- Cairo, Cairo Governorate, Egypt
وصف الوظيفة
- Provide first-line support to users for common computer, software, and network issues.
- Respond to user inquiries and troubleshoot problems via phone, email, or in-person.
- Document issues and resolutions in a ticketing system.
- Assist with account management tasks such as password resets.
- Identify problems that require escalation to a higher level of support.
- Provide basic training and guidance to users on software and systems.
- Perform basic hardware repair or replacement as needed.
- Education: Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred but not required).
- Experience: 1-2 years of experience in an IT help desk role.
- Attractive Package.
- Social & Medical Insurance.
- Unmatched Growth for Career Path.
